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sjsph 2022, 20(1): 1-12 |
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Delavari A, Vosoogh-Moghaddam A, Kazemi Esfa Z, Seyed Aghamiri Z B. Comparison of the Level of Satisfaction of Service Recipients Between Government and Outsourced Health Posts Under Coverage of South Tehran Health Center. sjsph 2022; 20 (1) :1-12
URL: http://sjsph.tums.ac.ir/article-1-6105-en.html
URL: http://sjsph.tums.ac.ir/article-1-6105-en.html
1- Ph.D. Professor, Research Institute of Gastroenterology and Liver Diseases, Tehran University of Medical Sciences, Tehran, Iran
2- Ph.D. Associate Professor, Department of Governance and Health, National Institute of Health Research, Tehran University of Medical Sciences, Tehran, Iran
3- MSc. Student, Department of Management and Health Services, In-Service Training Center for Employees of Tehran University of Medical Sciences, Tehran, Iran
4- MSc. Department of Adolescent and School Health, Tehran University of Medical Sciences, Tehran, Iran
2- Ph.D. Associate Professor, Department of Governance and Health, National Institute of Health Research, Tehran University of Medical Sciences, Tehran, Iran
3- MSc. Student, Department of Management and Health Services, In-Service Training Center for Employees of Tehran University of Medical Sciences, Tehran, Iran
4- MSc. Department of Adolescent and School Health, Tehran University of Medical Sciences, Tehran, Iran
Abstract: (1025 Views)
Background and Aim: The District Health Network is based on the principles of equity, appropriate technology, inter-sectoral collaboration and public participation. Measuring patient satisfaction is one of the basic criteria in determining the quality of care services. The purpose of this study was to compare the level of satisfaction of service recipients between government and non-government health posts in the south of Tehran in 2021.
Materials and Methods: This was a cross-sectional, descriptive and analytical study. A two-part researcher-developed questionnaire was used to collect data. The first part included items related to demographic characteristics of the clients, insurance status, geographical location and type of health post, appointment system and frequency of visits, and the second part contained questions on the type and level of satisfaction with the services provided.
Results: In the governmental health posts, the clients were mostly satisfied with, in a decreasing order, vaccination services, post-vaccination education, waiting time and physical space. In the outsourced posts, post-vaccination care education, under-one year old child care, vaccination and a sense of responsibility obtained, in an increasing order, the highest scores of satisfaction. Further analysis of the data showed the clients’ least satisfaction with youth and middle-aged care in governmental posts and youth care in outsourced posts.
Conclusion: Continuous and frequent measurement of satisfaction and developing timely interventions based on the results obtained will help greatly promotion of the quality of health services.
Materials and Methods: This was a cross-sectional, descriptive and analytical study. A two-part researcher-developed questionnaire was used to collect data. The first part included items related to demographic characteristics of the clients, insurance status, geographical location and type of health post, appointment system and frequency of visits, and the second part contained questions on the type and level of satisfaction with the services provided.
Results: In the governmental health posts, the clients were mostly satisfied with, in a decreasing order, vaccination services, post-vaccination education, waiting time and physical space. In the outsourced posts, post-vaccination care education, under-one year old child care, vaccination and a sense of responsibility obtained, in an increasing order, the highest scores of satisfaction. Further analysis of the data showed the clients’ least satisfaction with youth and middle-aged care in governmental posts and youth care in outsourced posts.
Conclusion: Continuous and frequent measurement of satisfaction and developing timely interventions based on the results obtained will help greatly promotion of the quality of health services.
Type of Study: Research |
Subject:
Public Health
Received: 2022/09/6 | Accepted: 2022/06/21 | Published: 2022/06/21
Received: 2022/09/6 | Accepted: 2022/06/21 | Published: 2022/06/21
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